Training

All BOAs undergo a comprehensive training programme designed to help them become familiar with the financial services industry and to understand their daily responsibilities at the branch office. The training programme consists of classroom based and online training modules. Each BOA trainee has six months to successfully complete the programme while staying in regular contact with headquarters.

As an experienced BOA, you will also complete advanced training throughout your career allowing you to develop your knowledge and skills and you are encouraged and supported to seek ongoing performance improvement regularly.

Branch Associate Training and Development
The Branch Associate Training and Development (BATD) department is the first department to contact a new BOA. BATD enrolls the new BOA in the training programme and is ready and available for questions throughout the BOA's training process. There are also additional support and training opportunities to ensure proper branch and regional development.

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