Branch Administration

Location: St. Louis

Edward Jones has brought investing to the individual investor by establishing a vast network of branch offices in the local communities where our clients live and work. Our Branch Administration division is a member of our Branch Development Group, which oversees the recruiting, training and development of all branch personnel (Financial Advisors and their administrative assistants) and includes other divisions: Branch Recruiting, Hiring and Training, and Financial Advisor Development.

Having typically one Financial Advisor and a full time support person (Branch Office Administrator - BOA) in each office is unique compared to other major securities firms in the United States. We, however, feel it’s the reason for our more personalized service and therefore largely responsible for our remarkable growth. Currently, we have over 10,000 branch offices in the United States, and through our affiliates in Canada and the United Kingdom.

Our Branch Administration associates assume responsibility for Financial Advisor compensation, recognition, incentives and succession plans in addition to branch facilities, travel and measurements.

Departments:

Branch Accounting     
This department responds to incoming requests related to branch expenses and Financial Advisor compensation. These requests cover a wide variety of topics including explaining and troubleshooting Commissions, Profitability, Bonus, Payroll, and Expenses.

Key Qualifications Include:

• Strong problem solving / analytical skills
  
  
• Customer Service skills essential

Areas Within This Department Include:

• Transition Services
  
  
• Branch Transition Leaders
  
  
• Transitional Representatives
  
  
• PASS Program

Financial Advisor Measurements    
Associates in this department provide management with timely key findings and recommendations via monthly key measures reports and analysis projects. Other responsibilities include improving Financial Advisor performance reporting measures and assisting with individual projects such as Financial Advisor compensation changes or the firm’s five-year business planning process.

Key Qualifications Include:

• B.S. in Accounting, Statistics, Mathematics or Computer Science
  
  
• Ability to effectively managing multiple projects, adjust to changing priorities and demonstrate flexibility by working where needed
  
  
• Strong analytical skills
  
  
• Ability to identify different ways to analyze information and utilize existing spreadsheet tools

Financial Advisor Real Estate    
The role of this department is to provide prompt, fair and consistent resolution to the issues and questions that arise due to Financial Advisor inquiries regarding branch office relocation. Specific duties include explanation and justification of firm policies and guidelines related to branch relocation requests and reviewing special considerations and exceptions to the move request eligibility requirements.

Key Qualifications Include:

• Strong service orientation and communication skills
  
  
• Series 7 and 63 required within six months of hire
  
  
• Understanding of MAPS and REFLEX systems

Financial Advisor Service    
This department coordinates and manages the issues and questions that arise due to Financial Advisor business building activities. This includes reviewing situations and decisions regarding special consideration and/or exceptions for New Account Bonus, Milestone Bonus and our Diversification (incentive trip) Program and assuming responsibility for the explanation and justification of firm policies and guidelines.

Key Qualifications Include:

• Strong service orientation and communication skills
  
  
• Series 7 and 63 required within six months of hire
  
  
• Ability to show good judgment, common sense and logical thinking

HQ Investment Services    
Associates in this department provide the information and personalized investment services that our U.S. Headquarters Associates need to help achieve their financial goals. Specific functions include delivering classes and programs on investing and personal finance and serving as broker of record for U.S. Headquarters Associates who want to transact individual investment business.

Key Qualifications Include:

• Strong service orientation and communication skills
  
  
• HQIS Financial Advisors – Series 7, 63, Insurance, AAMS
  
  
• Sales/industry/Edward Jones experience preferred
  
  
• Very strong multi-tasking ability

Areas Within This Department Include:

• Financial advice and investing strategy
  
  
• Operations and client service support

Offices in Transition    
This department provides Transitional Representatives who support those clients without a Financial Advisor from their former Financial Advisor’s branch location. Other responsibilities include providing customer support functions for clients without a Financial Advisor from our headquarters, supporting and providing leadership for BOAs who are in transition or have a Financial Advisor on leave, and delivering initial training to Transfer Financial Advisors who qualify for accelerated training.

Key Qualifications Include:

• Series 7 & 66 licenses required for Transitional Representatives and Transition Services Specialists
  
  
• Strong problem solving / analytical skills
  
  
• Customer Service skills essential
  
  
• Strong Financial Product knowledge
  
  
• Prior branch experience required
  
  
• For the BOA Support Team – Prior BOA Experience preferred
  
  
• Transitional Reps need to be able and willing to travel full time

Areas Within This Department Include:

• Branch Transitional Leader Team – BOA Support
  
  
• Transitional Rep Teams – Client support onsite
  
  
• Branch Accounting Service
  
  
• PASS Program
  
  
• Transition Services

Priority Locations    
This department determines appropriate solutions for open offices in a timely manner, partners with Financial Advisor Development and Regional Leaders to evaluate solutions, and recruits new Financial Advisors to the firm through person-to-person recruiting techniques.

Key Qualifications Include:

• Excellent communication skills
  
  
• Strong organization, time management, prioritization and conflict resolution skills
  
  
• Performance analysis experience

Positions Within This Department Include:

• Priority Locations Recruiter
  
  
• Statistical Specialist

Travel   
The Travel department coordinates training classes and firm meetings, conducts contract negotiations and procurement of all aspects of the meeting, and oversees all hotel rooming lists, attendee lists, airline arrangements, meals and ground transportation. Other responsibilities include controlling related expenses and costs and providing assistance to our Financial Advisors regarding our Diversification (incentive trip) Program.

Key Qualifications Include:

• Strong verbal, organizational and written communication skills
  
  
• Minimum of 2 years experience in the travel or meetings industry