Compliance Division

Location: St. Louis, Tempe
Most common position: Field Supervision Director
Most common function: Supervision of Branch Office Activities

Division Description
As a member of the Compliance division, you’ll play an integral role in safeguarding the firm’s integrity by ensuring adherence to the highest ethical, regulatory, and government standards. You’ll help advance the trust that millions of individual investors and fellow associates have placed in Edward Jones, as you partner with all aspects of our business to ensure accordance with applicable laws, rules, regulations, internal policies and firm practices.

As a Compliance division associate, you’ll work in overseeing our branch offices and the coordination of firm activities with regulatory authorities. The financial services industry is one of the most highly regulated industries in business today. As a result, we are able to challenge, develop and advance our associates to become some of the most accomplished and knowledgeable professionals in their field.

Departments:

Key Qualifications Include:

• Bachelor’s degree with emphasis in human resources, business or paralegal studies preferred
  
  
• 2 years relevant experience in a human resources, paralegal or securities industry compliance role desired
  
  
• Strong analytical and problem solving abilities
  
  
• Ability to effectively and discretely communicate, disseminate, receive and obtain sensitive information from a variety of people and channels such as candidates, recruiters, registrars, law enforcement officials, and past employers
  
  
• Must have/develop working knowledge of third party systems including Verifications Inc., WebCRD, PeopleSoft, and NYSE EEP

Background Review Positions Include:

• Department Leader
  
  
• Compliance Specialist I
  
  
• Compliance Specialist II
  
  
• Compliance Administrator

Branch Audit         
This department assumes responsibility for performing audits to prevent, detect and resolve any regulatory compliance issues at the branch office level. Branch Audit associates also partner with our financial advisors and their assistants (branch office administrators) to ensure a compliant office and financial advisor business going forward.

Key Qualifications Include:

• Excellent written and verbal communication skills
  
  
• Superior attention to detail along with the ability to work autonomously
  
  
• Strong analytical, problem solving and conflict management abilities

Branch Audit Positions Include:

• Department Leader
  
  
• Team Leader
  
  
• Sr. Branch Auditor
  
  
• Branch Auditor
  
  
• Compliance Assistant
  
  
• Administrative Assistant

Complaints Resolution         
Associates in Complaints Resolution investigate and provide timely and professional responses to client complaints and concerns. In addition, they ensure that all complaint materials are properly coded and all appropriate regulatory filings are completed.

Key Qualifications Include:

• Excellent written and verbal communication skills
  
  
• Financial Services product knowledge and familiarity with industry rules/regulations
  
  
• Strong analytical, problem solving and conflict management abilities

Complaint Positions Include:

• Department Leader
  
  
• Senior Complaint Investigator
  
  
• Complaint Investigator II
  
  
• Compliance Administrator

Compliance Oversight         
This department oversees the testing of the firm’s supervisory procedures, required headquarters books and records and all Compliance division systems. Other responsibilities include the reconstruction of firm events in order to examine firm policies, procedures, guidelines, systems and performance of personnel to determine whether they meet the firm's expectations to protect the client.

Key Qualifications Include:

• Strong auditing skills for most positions
  
  
• Series 7, 63 or 65, 9, 10, 24, and insurance licenses
  
  
• IS/Systems knowledge or education for certain positions
  
  
• Knowledge of Compliance systems for certain positions
  
  
• Knowledge of Financial Services rules and regulations, as well as the regulatory environment

Areas Within This Department Include:

• Reconstruction
  
  
• Compliance System's testing
  
  
• Supervisory Procedures testing and Books and Records testing
  
  
• Administration of the Written Supervisory Procedures Manual

Compliance Registration         
Associates in this department ensure all required branch and headquarters associates and branch locations are properly registered with FINRA and state security regulators. They also have the responsibility to register the Edward Jones LLP entity with FINRA and state security regulators. Furthermore they conduct daily, monthly, and annual reconciliations with FINRA and state security regulators.

Key Qualifications Include:

• Bachelor's degree preferred
  
  
• 1-2 years Securities industry experience strongly desired
  
  
• Solid knowledge of federal and state registration requirements and processes
  
  
• Strong analytical, problem solving and conflict management abilities
  
  
• Knowledge of PeopleSoft, WebCRD, Excel preferred

Areas Within This Department Include:

• Reconciliations
  
  
• Branch/Financial Advisor Team
  
  
• Headquarters/Branch Office Administrator Team

Compliance Service         
Compliance Service acts a resource for financial advisors and branch office administrators concerning general compliance issues. Provides legal and supervisory support for our branch offices, and troubleshoots and reviews branch office communications to and from clients and the public.

Key Qualifications Include:

• Series 7, 9, 10, 24, 66 and insurance licenses
  
  
• Excellent customer service and communication skills
  
  
• Strong analytical, problem solving and conflict management abilities

Areas Within This Department Include:

• 3 Compliance Officer Teams – (Eastern, Central & Western U.S.)
  
  
• Legal Team
  
  
• E-mail and Registration Team

Compliance Training and Communication        
This department utilizes communications, classroom, e-learning, and a blended learning approach to fully equip financial advisors, branch office administrators and headquarters associates, including fellow Compliance division associates, with the knowledge and training to make decisions and recommendations that are in the best interest of clients and the firm.

Key Qualifications Include:

• Excellent interpersonal and verbal and written communication skills
  
  
• Proficiency with training and teaching methods
  
  
• Familiarity with Stellent workflow, web-writing and publishing and other technology platforms such as graphic software, html editors and simulation software

Areas Within This Department Include:

• Compliance Training
  
  
• Compliance Communication

Field Supervision         
The Field Supervision department is responsible for reviewing client transactions daily, reviewing and approving new accounts, reviewing errors and reviewing account activity. Each branch is assigned a Field Supervision Director (FSD). The FSD is a registered principal with supervisory responsibility over his or her assigned branch offices. The FSD is considered the Branch Manager. There are a number of specialized teams in the department which supervise a specific product type (variable annuity, life insurance, advisory supervision, retirement plan supervision) or a subset of Financial Advisors (special supervision, home office).

Key Qualifications Include:

• Series 7 (minimum 3 years), 9, 10, 24, 66 and insurance license
  
  
• Strong communication skills (verbal and written)
  
  
• Decision making skills
  
  
• Ability to deliver a tough message in a partnering manner
  
  
• Conflict management skills
  
  
• Diverse product knowledge
  
  
• Time management skills
  
  
• Understanding and application of industry rules, firm policy and guidelines

Areas Within This Department Include:

• Geographic Teams
  
  
• Special Supervision
  
  
• Home Office Supervision
  
  
• Variable Annuity Supervision
  
  
• Insurance Supervision
  
  
• Advisory Supervision
  
  
• Retirement Plan Supervision

Headquarters Compliance         
Responsible for compliance, legal and regulatory issues relating to the firm's home office divisions and departments; oversees the firm's compliance programs and functions relating to home office divisions and departments. Additionally, Headquarters Compliance partners with the various business units to identify risks, interpret and apply new and existing rules and regulations, and integrate legal and regulatory compliance requirements into all capital markets, operations, IS, products, services, and marketing processes.

Key Qualifications Include:

• Series 7, 9, 10, 24, 53, 66 and insurance license
  
  
• Strong verbal and written communication skills
  
  
• Organization, negotiation and relationship development skills
  
  
• Strong knowledge of financial service products
  
  
• Risk analysis and management skills
  
  
• Strong knowledge of industry and firm regulation
  
  
• Three years of legal or securities compliance experience

Areas Within This Department Include:

• Investment Company and Advisory Compliance (ICAC)
  
  
• Capital Markets/Operations Compliance
  
  
• Communications Review and Surveillance
  
  
• Compliance Administrator

Investigations         
Associates in Compliance Investigations investigate allegations of misconduct regarding regulatory and firm policy violations to protect clients, associates and the firm. As necessary, they also administer appropriate corrective and/or disciplinary action and ensure that all the proper regulatory filings are completed.

Key Qualifications Include:

• Minimum of three years licensed securities industry experience
  
  
• Series 7, 8 (or 9 & 10), 24, and 66 (or 63 & 65); Insurance license
  
  
• Financial Services product knowledge along with a strong understanding of the firm's compliance policies, supervisory procedures and industry regulations
  
  
• Strong analytical, problem solving and conflict management abilities
  
  
• Excellent written and verbal communication skills

Compliance Investigation Positions Include:

• Director of Compliance Investigations
  
  
• Senior Compliance Resolution Investigator
  
  
• Compliance Resolution Investigator
  
  
• Compliance Administrator

Office of Regulatory Counsel          
Associates in this department act as a liaison advancing mutually beneficial relationship with industry regulators, serve as a resource for all associates on industry regulations, and communicate regulatory and legislative initiatives to all relevant business areas. Other functions include coordinating all firm and branch office regulatory exams.

Key Qualifications Include:

• JD preferred. Series 7, 9, 10, 24, 66 or 63 required.
  
  
• Minimum 5-7 years relevant work experience
  
  
• Must be able to interpret and apply industry regulations across a full range of issues, products and services
  
  
• Superior written and verbal communication skills

Office of regulatory Council Positions Include:

• Regulatory Attorney
  
  
• Senior Regulatory Attorney
  
  
• Senior Regulatory Officer
  
  
• Regulatory Administrator

Supervisory Systems and Processes         
This department oversees the development and enhancement of the firm's supervisory systems to help enable remote supervision by our Field Supervision Directors. Other objectives include ensuring compliance with SEC Books & Records requirements by sending verification letters to clients and updating client account information if returned by the client.

Key Qualifications Include:

• Supervisory Systems: Project leadership skills and the ability to identify and dissect various tasks that make-up an overall process in order to identify opportunities to leverage technology
  
  
• Verification Letters: Must be detail oriented in order to correctly update letters returned by clients with updated client account information
  
  
• Compliance Records: Strong administrative skills with a superior attention to detail

Areas Within This Department Include:

• Supervisory Systems
  
  
• Verification Letters
  
  
• Compliance Records