Human Resources

Location: St. Louis & Tempe
Most common position: Headquarters Recruiter

Division Description
As a member of our Human Resources team, you’ll join other forward-thinking, responsive and solutions-driven performers proactively partnering with other business units to help meet strategic goals. Through a two-tiered approach of divisional HR generalists and centralized HR support teams, we provide a full range of HR functions from identifying, shaping and defining the Human Resource needs of the business function to attracting and recruiting candidates from an inclusive pool.

By doing what’s best for our clients and associates, we’ve experienced steady growth throughout our history and unprecedented growth lately. As a result, we have added significantly more developmental, advancement and leadership opportunities for our HR professionals, while greatly enhancing the overall role Human Resources takes in assisting all business units to achieve their strategic goals. So join us today to see just how far you can grow with a financial services leader known for taking “a more personal approach” to business.

Departments

Associate Relations – Resolution Team         
This department assumes responsibility for interpreting and applying the firm’s policies, culture and business practices via our branch offices thereby aligning Human Resource practices with all business objectives. Other responsibilities include counseling associates and leaders, acting as resource concerning questions about sexual harassment, discrimination, conflict resolution, and written associate discipline and terminations.

Key Qualifications Include:

• Previous related experience
  
  
• Working knowledge of employment law
  
  
• Superior customer service abilities
  
  
• Strong analytical, problem solving and conflict management skills
  
  
• Ability to conduct associate investigations and recommend resolutions
  
  
• HR certifications preferred 

Associate Relations – Service Team         
As an HR Generalist working in this department, you’ll act as the first point of contact for all general HR questions and concerns. Typical issues include: Health Benefits; 401K/Profit Sharing; Recruiting; Compensation; Performance Management; and Clarification of Firm Policies and Procedures. You could also serve as resource for firm associates with security concerns or situations as well as for those needing assistance due to a disaster (preparation or recovery).

Key Qualifications Include:

• An HR Generalist background
  
  
• Strong customer service skills
  
  
• Familiarity with state and federal employment laws
  
  
• PHR preferred

Areas Within This Department Include:

• Prevention Team
  
  
• HR Help Service Team
  
  
• Resolution Team

Benefits         
Associates in this department oversee the health and insurance programs offered to firm associates, administer all leaves of absence, and answer complex questions/resolve issues regarding medical dental, disability and life insurance, spending accounts, FMLA, state leave regulations, and COBRA.

Key Qualifications Include:

• Must be knowledgeable of applicable federal benefit regulations, welfare benefit programs and/or FMLA and state leave regulations 
  
  
• Excellent customer service abilities
  
  
• Ability to analyze and apply individual facts and circumstances to regulations and/or appropriate firm policies 

Compensation         
Compensation associates design and implement compensation programs, conduct market analysis in order to maintain a competitive pay position, and recommend salary structure adjustments and merit increase guidelines. Other duties include administering trimester bonus program and consulting with firm leaders on compensation issues.

Key Qualifications Include:

• Knowledge of compensation practices, theories and laws
  
  
• Strong math and analytic abilities including regression analysis
  
  
• Spreadsheet and database experience
  
  
• Compensation certification preferred 

Headquarters HR Support         
Associates in this department are located in their respective business unit and proactively work with both division leadership and HR functional areas ensuring leader and associate training and development, leadership succession planning, correct organizational structure and design, counseling of leaders and associates with questions related to recruiting, performance reviews, compensation changes, policy clarification for issue resolution, and helping the organization continually cope with change. They also serve as the initial contact regarding associate relations issues including fact finding and conflict resolution.

Key Qualifications Include:

• Business acumen
  
  
• A comprehensive understanding of core HR best practices and methodologies with the ability to integrate these into a solution
  
  
• Strong situational analysis skills
  
  
• Solid formal presentation skills
  
  
• Requisite degree and professional certification

Areas Within This Department Include:

• Compliance & Legal HR
  
  
• Finance & Internal Audit HR
  
  
• Branch Development HR
  
  
• Human Resources in Canada, Tempe & UK
  
  
• CSG HR
  
  
• Operations HR
  
  
• IS HR
  
  
• Service HR

HR Records Management         
This department processes all documents related to hires, rehires and reinstatements, as well as oversees processing pay changes, transfers, status changes, promotions, demotions, terminations, leaves of absence, address changes, personal information changes, and reorganization/department changes for current headquarters associates and field associates.

Key Qualifications Include:

• Superior customer service and data entry abilities
  
  
• Previous administrative experience

Areas Within This Department Include:

• HR Records Processing
  
  
• HR Records Support

HR Systems Management         
HR Systems Management collects, validates for accuracy, and makes available quality Human Resource data through the automation of business solutions leveraging technology deployed by the Human Resources Systems Management team.

Key Qualifications Include:

• Overall HR knowledge
  
  
• Strong analytic, process mapping, and procedural documentation skills
  
  
• HRMS system knowledge
  
  
• Proficiency in MS Office
  
  
• Knowledge of Crystal and Peoplesoft Query preferred 

Leadership Development & Continuity Planning         
Associates in this department identify and develop leadership talent in order to meet the growth objectives of the firm. They also review the future business needs and related talent needs (identification of talent, discussion of development, follow-up on status of pool or bench) with senior leaders, and identify and give feedback on strengths to leverage any areas of development.

Key Qualifications Include:

• Knowledge of succession planning
  
  
• Strong familiarity with leadership development
  
  
• Well versed in assessment principles
  
  
• Knowledge of coaching & development principles
  
  
• Experience with succession planning systems
  
  
• Advanced degree preferred 

Learning & Organization Effectiveness         
This department assumes responsibility for successfully on-boarding new associates and educating them on our mission, values and culture as well as creating and delivering a comprehensive development framework, curriculum and supporting tools and resources to build leaders’ and associates’ capabilities to meet firm objectives.

Key Qualifications Include:

• Experience in leadership & professional development curriculum design
  
  
• Experience with instructional design methodology
  
  
• Experience in coaching others on theories, techniques and appropriate applications of interventions used for performance improvement
  
  
• Diagnostic and measurement experience (e.g., statistics, Kirkpatrick’s levels of evaluation, etc.)
  
  
• Experience in conducting need/gap analyses and proposing solutions
  
  
• Knowledge of business process improvement/project management concepts and methodologies
  
  
• Group facilitation and presentation skills
  
  
• Experience in multimedia learning
  
  
• Knowledge of competency-based initiatives
  
  
• Knowledge of assessment tools & processes and mitigating legal risk
  
  
• Ability to oversee, design and implement modifications to assessment tools
  
  
• Proficiency in MS Office (word, excel, PowerPoint)

Areas Within This Department Include:

• Learning Resources
  
  
• Organization Effectiveness

Profit Sharing/401K        
The HR Profit Sharing department is responsible for the firm's associate retirement plans including the US Edward D. Jones Profit Sharing & Deferred Compensation Plan, the Canadian Group RRSP and DPSP and the UK Pension Scheme. This department also administers the firm's Tuition Reimbursement benefit.

Key Qualifications Include:

• Knowledge of global retirement plan benefits
  
  
• PeopleSoft experience preferred
  
  
• Strong Microsoft Office skills, particularly Excel
  
  
• Effective oral and written communication skills
  
  
• Ability to interact with a variety of people including current associates, former associates and various outsource providers

Headquarters Recruiting    
This department oversees the recruitment, hiring and placement of new associates for home office opportunities.

Key Qualifications Include:

• Familiarly with behavioral based interviewing skills
  
  
• Understanding of employment law principles especially with regard to hiring

Areas Within This Department Include:

• Contingent Workforce Management
  
  
• Home Office Recruiting & Staffing
  
  
• Campus Recruiting