Would you call yourself a relationship builder, a problem solver or a business partner? If you answered yes, we need you on our team.
At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Client Support Team Professional role you are a critical member of that team along with the financial advisor. You are the first voice a client hears when they call on the phone – the first face they see when they walk in the door. You have many responsibilities, but the most important is getting to know your clients so well that you not only help them identify their problems – you see them coming a mile away. You are a trusted business partner to your financial advisor. Working together to help your clients achieve their most cherished financial goals.
Job Overview
Position Schedule: Full-Time
Branch Address: 60 Columbia Way, Suite 101, Markham, ON
If you’re looking for a fulfilling career, the Client Experience Specialist role at Edward Jones may be the right opportunity for you. The Client Experience Specialist works with multiple Financial Advisors in a branch office setting. The Client Experience Specialist drives client loyalty to Edward Jones and fosters the client relationship throughout their experience with the branch, helping ensure clients achieve their financial goals.
Our Client Experience Specialists are an essential part of the team, and we rely on their unique experiences, insights, and professional backgrounds. We value different viewpoints to help achieve exceptional results and improve the lives of our clients. We don’t often brag, but we’re frequently recognized and awarded as a top place to work. Some of the many accolades include 100 Best Companies to Work For® by FORTUNE magazine¹ and a Best Place to Work for LGBTQ Equality by the Human Rights Campaign.
We’ll give you the support you need.
Our team will be there every step of the way, providing:
- Training which includes mentoring, job shadowing, coaching and branch office visits
- A support network that extends beyond your branch office and includes home office assistance via phone, email and firm intranet resources
You can also expect…
- A compensation package that includes bonus potential, 401K (US) and Group RRSP (Canada), and comprehensive and competitive health benefits
- Paid time off, including vacation, sick, holidays and personal days
- A culture of continuous improvement and professional development
Key Responsibilities
- Delivers excellent client service by anticipating client needs making it easier to do business with Edward Jones
- Identify potential opportunities with new and existing clients and prepare Financial Advisors to discuss those potential opportunities with clients
- Utilizes goals-based advice tools and contact plans, and stewards the Online Access system for clients
- Ensure ongoing partnership with clients by anticipating, addressing, and resolving questions and problems through communication and preparation to ensure a positive client experience
- Performs office administration duties which may include: answering incoming phone calls and greeting clients, maximizing each in-person client visit, managing service requests, faxes, and emails, maintaining branch-office record keeping, ordering supplies, processing branch expenses, compiling reports, and creating word processing documents and spreadsheets
- The opportunity for merit increases as you progress in the role. Hiring Range below is a subset of the total salary range.
Hiring Minimum: $54700.00
Hiring Maximum: $67500.00
Skills/Requirements
What characteristics would make you successful as a Client Experience Specialist?
- Creative and open mindset to support an agile and continuous learning environment
- Ability to be proactive, incorporate feedback, and adapt to changes
- Critical thinking and analytic skills to anticipate, identify, and solve ongoing needs
- Strong understanding and continued research of a variety of financial products
- Strong time management skills with the capacity to work with multiple Financial Advisors, branch offices, and clients to balance priorities in a fast-paced, deadline-driven environment
- Detail-oriented and organized with the ability to ensure a high standard of accuracy
- Ambitious self-starter comfortable identifying and creating opportunities for efficiency
- Strong computer skills and an aptitude to quickly learn new software
Job Requirements
- High School Diploma/Equivalent required
- Associate’s/Bachelor’s degree or equivalent experience preferred
- 2+ years of customer service or financial services industry preferred
Awards & Accolades
At Edward Jones, we are building a place where everyone feels like they belong. We’re proud of our associates’ contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
About Us
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, or any other basis prohibited by applicable law.
// BOA Category //
Edward Jones Managing Partner
Our branch teams – including our BOAs – play a critical role in getting to know and truly understand each client.
Penny Pennington
Managing Partner
// HQ Generic Category //
Career Progression
Meet Roger Ramchatesingh
Opportunities to stretch your skills and build the career you imagine abound in our home-office divisions. Start anywhere and go anywhere. Many of our home-office associates start in one division and move to another. We encourage it, and we expect our leaders to help identify opportunities for your growth — and support your success with mentoring, coaching and training along the way.
2020
Director, Performance and Coaching
2018
Director, High Net Worth Client Consultation
2017
Campaign Chair, Edward Jones (Canada) United Way
2016
Director, Solutions
2014
Director, Fee-based Programs
Department Leader, Managed Portfolios
2010
Team Leader, Managed Portfolios
2007
Team Leader, Equity Investments
2006
Team Leader, Banking Services
2001
Market Segment Specialist
// EFA Category //
Career Progression
Meet Mark Hartman
Combine your experience with our unique branch-team business model and unmatched support, and you’re positioned to grow your practice to your full potential. You’ll have the support of a branch office support professional, a true business partner dedicated to your success. Industry-leading technology and tools. And opportunities to lead, in your branch, your region and your community. Your practice, and your career, are yours to build.
2012
Became a General Partner
2009
Became a Regional Leader
Became a Performance Leader
2007
Leader, Growth Team
2004
Secondary Leader, Growth Team
2003
Technology Advisor
New FA Support Specialist
Vice Chairman and Board Member, South Huron Police Services Board
2002
Joined Edward Jones from Bank of Nova Scotia (BNS)
Jodi Nastor
Combine your experience with our unique branch-team business model and unmatched support, and you’re positioned to grow your practice to your full potential. You’ll have the support of a branch office support professional, a true business partner dedicated to your success. Industry-leading technology and tools. And opportunities to lead, in your branch, your region and your community. Your practice, and your career, are yours to build.
2020
Secondary Recruitment Leader
President, Sault Ste Marie Kiwanis Club
2019
Leader, Financial Advisors Level New – 2
Visiting Veteran, New Advisor Training
2017
Obtained Fellowship of CSI designation (FCSI®)
Inclusion and Diversity Leader for the Region (2014 – 2020)
2016
Became a Financial Advisor with Edward Jones
Meet Yong Kim
Combine your experience with our unique branch-team business model and unmatched support, and you’re positioned to grow your practice to your full potential. You’ll have the support of a branch office support professional, a true business partner dedicated to your success. Industry-leading technology and tools. And opportunities to lead, in your branch, your region and your community. Your practice, and your career, are yours to build.
2013
Board Member, Home Suite Hope in Oakville (2013 – 2016)
2011
Returned to the Financial Advisor role in Oakville
Obtained Financial Management Advisor (FMA®) Designation
2010
Elder Board Member, New Hope Fellowship
2007
Leader, Financial Advisor Recruiting
2002
Leader, Financial Advisor Training
2001
Obtained Fellowship of the Canadian Securities Institute Designation (FCSI®)
1999
Became a Limited Partner
Obtained Canadian Investment Manager (CIM®) Designation
- Now known as Chartered Investment Manager (CIM®)
Leader, Financial Advisor Development
1996
Became a Financial Advisor with Edward Jones
Meet David Wiebe
Combine your experience with our unique branch-team business model and unmatched support, and you’re positioned to grow your practice to your full potential. You’ll have the support of a branch office support professional, a true business partner dedicated to your success. Industry-leading technology and tools. And opportunities to lead, in your branch, your region and your community. Your practice, and your career, are yours to build.
2018
Became a Performance Leader
Leader, Financial Advisors Levels 3 and 4
2016
Became a Limited Partner
2015
Field Training Leader (2015 – 2018)
2014
Board Member, Oakland – Wawanesa Community Hall (2014 – 2018)
2011
Region Field Technology Advisor (2011 – 2016)
2004
Board Member, Oakland – Wawanesa Lions Club (2004 – 2010)
2002
Board Member, Oakland – Wawanesa Community Development Corporation (2002 – 2006)
Board Member, The Westman Canadian Diabetes Association (2002 – 2004)
2001
Became a Financial Advisor with Edward Jones
Meet Josh Bowden
Combine your experience with our unique branch-team business model and unmatched support, and you’re positioned to grow your practice to your full potential. You’ll have the support of a branch office support professional, a true business partner dedicated to your success. Industry-leading technology and tools. And opportunities to lead, in your branch, your region and your community. Your practice, and your career, are yours to build.
2020
Field Training Leader
Board Member and Director of Coaching, Sault Youth Soccer Club
2018
Secondary Leader, Growth Team (2018 – 2019)
Trainer, Field Training
Contributor, Social Media Pilots (2018 – 2019)
Co-convener, The Rotary Car show
2017
Host/MC, Fall Regional Meetings
2016
Became a Financial Advisor with Edward Jones
2013
Rotarian
// NFA Category //
Career Progression
Meet Annie Marier
You’ll be running your own business with the support of our vast resources. This combination of autonomy and opportunity puts you in the driver’s seat. As you lead your branch, you’ll be presented with opportunities to lead in your region and across the firm. You’ll learn from veterans in the field. As you grow in experience, you can pay it forward by mentoring new financial advisors. Your career path is marked by opportunities to step up, step out of your comfort zone, and take the next step on the path to your future.
2019
Received 15 Year Service Award
2018
Became a Recruiting Leader
2016
Client Service Leader (2016 – 2018)
2015
Leader, Financial Advisors Level New-2 (2015 – 2016)
2014
Became a Financial Advisor
2004
Branch Office Administrator
Meet Erin Roy
You’ll be running your own business with the support of our vast resources. This combination of autonomy and opportunity puts you in the driver’s seat. As you lead your branch, you’ll be presented with opportunities to lead in your region and across the firm. You’ll learn from veterans in the field. As you grow in experience, you can pay it forward by mentoring new financial advisors. Your career path is marked by opportunities to step up, step out of your comfort zone, and take the next step on the path to your future.
2018
Became a General Partner
2017
Board Member, Rural Response for Healthy Children
2016
Became a Regional Leader
2014
Board Member, Brescia University Foundation Board
2013
Chairperson, YMCA Scholarship Awards
2011
Board Member, Bayfield Town Hall Board of Directors (2011 – 2014)
2009
Board Member, Blyth Festival Theatre Board (2009 – 2013)
2002
Obtained Certified Financial Planner Certification™
1999
Became a Limited Partner
1998
Became a Financial Advisor
1996
Academic Training Leader
Meet Nathan Osterhout
You’ll be running your own business with the support of our vast resources. This combination of autonomy and opportunity puts you in the driver’s seat. As you lead your branch, you’ll be presented with opportunities to lead in your region and across the firm. You’ll learn from veterans in the field. As you grow in experience, you can pay it forward by mentoring new financial advisors. Your career path is marked by opportunities to step up, step out of your comfort zone, and take the next step on the path to your future.
2020
Became a Regional Leader
2018
Area Experienced Financial Advisor Leader
Mentor, Financial Advisor Trainees
2017
Completed the Advanced Leadership Development Course
2014
Leader, Financial Advisors Level 5 to 10 (2014 – 2017)
Performance Leader (2014 – 2017)
2012
Field Trainer (2012 – 2020)
Leader, Leadership Development Program
2011
Became a Limited Partner
2010
Recruiting Leader (2010 – 2014)
2008
Secondary Recruiting Leader (2008 – 2010)
2007
Obtained Certified Financial Planner Certification™
Regional Technology Advisor (2007 – 2010)
2004
Became a Financial Advisor
// BOA Category //
Career Progression
Meet Leslie Merkley
Our branch office support professionals come to us with experience in sales, marketing, customer service — even finance. No matter where you’ve been, we’ll provide you the training and opportunities to take you where you want to go. As part of the branch team you will partner with your financial advisor, and be empowered to make decisions. As your confidence grows so too will opportunities to lead in your branch, your region and your community. Helping clients achieve their goals as you achieve yours.
2020
Senior Branch Office Administrator Supporting a Regional Leader Branch
2019
Regional Recruiting Team Advocate
2015
Senior Branch Office Administrator
2004
Mentor, Branch Office Administrator
Branch Office Administrator Meeting Coordinator
1999
Branch Office Administrator
Meet Sandy Begbie
Our branch office support professionals come to us with experience in sales, marketing, customer service — even finance. No matter where you’ve been, we’ll provide you the training and opportunities to take you where you want to go. As part of the branch team you will partner with your financial advisor, and be empowered to make decisions. As your confidence grows so too will opportunities to lead in your branch, your region and your community. Helping clients achieve their goals as you achieve yours.
2016
Senior Branch Office Administrator Regional Leader
2008
Branch Office Administrator Regional Leader
2007
Branch Office Administrator Trainee
On Call Branch Office Administrator
Meet Elaine Keating
Our branch office support professionals come to us with experience in sales, marketing, customer service — even finance. No matter where you’ve been, we’ll provide you the training and opportunities to take you where you want to go. As part of the branch team you will partner with your financial advisor, and be empowered to make decisions. As your confidence grows so too will opportunities to lead in your branch, your region and your community. Helping clients achieve their goals as you achieve yours.
2019
Became a Financial Advisor
2018
Financial Advisor Intern/Trainee
2014
Branch Office Administrator
2013
Branch Office Administrator Trainee
It’s like professional
development in the
world’s largest sandbox.
Training, continuing education and mentoring – that’s only the beginning. Our headquarter campuses offer thousands of roles – and as many opportunities – for you to try new skills, get involved on different projects and step up as a leader. You’re in charge of your professional development. We just provide the opportunities.
Hear from Experienced Advisors who’ve transitioned their practice to Edward Jones.
Where clients come first. And you are part of a branch team making a meaningful difference in people’s lives. Where the culture is surprisingly collaborative. And opportunities to lead push you to grow – as you grow your practice.
Extra compensation
when you need it most –
with no ceiling on how
much you can earn.
And we really mean it. There is no ceiling on how much you can earn as we have a work hard and be rewarded philosophy. We also understand that new financial advisors might be more worried about the floor. So we provide a guaranteed salary for your first four years. Did we mention bonuses, commissions, profit sharing and travel awards?
“As hard as I want to work determines how successful my business can be.”
– Mark Audet, CFP Financial Advisor – St. Louis
Come as you are. We will teach you everything you need to know.
Our Branch Office Administrators come from many different career backgrounds. Sales. Marketing. Customer service. Even finance. But they have one thing in common: a desire for a rewarding career that empowers them to make a difference in people’s lives. Your training begins with six months of dedicated onboarding – and is built out with mentoring, learning plans tailored to your needs, and 6,000-plus at the Headquarters making sure you have everything you need to succeed.
Associate Testimonial
We’re a Fortune 500 company but the associates experience is that of a family owned business – caring and always focusing on people first.
Magdalena Rybka
HR Business Partner, Mississauga, Ontario
The magnitude and depth of support for financial advisors often goes unnoticed because you only experience it when you visit our home office locations.
Edouard Saidah
Financial Advisor, Vaudreuil-Dorion, QC
This is a firm that wants you to be successful and will support you in attaining that success. The rest is up to you!
Joshua Bowden
Financial Advisor, Sault Ste. Marie, ON
In 2004, I was a single parent supporting three young girls. I worked for a not-for-profit organization, and my income was not enough to support a family…Initially, I joined the firm to increase my income, or at least have some control over it. Although I worked very hard to build my business, I had the freedom to control my schedule and my income.
Paige Barnes
Financial Advisor, Saskatoon, SK
I am a valued member of our team, as the Financial Advisor and I work together to help our clients achieve their goals.
Leslie Merkley
Senior Branch Office Administrator – Kitchener, Ontario
Working at Edward Jones is extremely rewarding. I love the fact that at Edward Jones, the client always comes first.
Minnat Ahmed
Senior Branch Office Administrator – Toronto, Ontario
It is so rewarding to know that we help our clients everyday achieve their goals by understanding what is important to them and WHY it is important.
Tristen Chew
Branch Office Administrator – Etobicoke, Ontario
The support we receive at Edward Jones is second to none. From Home office, the Regional Leader, other offices and to the other BOA’s, there is always someone to guide you, help you, encourage and listen to you.
Lesley Merkley
Senior Branch Office Administrator – Kitchener, Ontario
Here at Edward Jones, we have an outstanding benefits package, I have had opportunities for branch and firm bonuses, and fun challenge awards we can earn each trimester. I love knowing there are opportunities for growth for me with this firm.
Mandy Chong
Senior Branch Office Administrator – Mississauga, Ontario
Bring your skills and
experience here.
We’ll find a place to put
them to work.
HR? Marketing? Operations? You’ve got the skills. We’ve got the team. We are a large firm with many areas of expertise but each division is small enough for you to make an impact. And you can test the waters in other areas. We encourage it. Learning new skills and gaining leadership experience along the way.
// HQ Generic Category //
Associate Testimonial
I feel privileged to be a part of a firm that sets a high ethical standard for our industry, by staying true to its core values rooted in client centricity.
Koichi Miyamoto
Team Leader, Performance & In-Field Support | Mississauga, Ontario
I came for my first full time job as a stepping stone on my way back to school. I stayed for the people, the fulfilling career, and the opportunity to help people fulfill their goals too.
Megan Brady
Operations – Support & Control | Team Leader – Mississauga, Ontario
Edward Jones has consistently given me the opportunity to improve my skillset through on the job training and by encouraging an effort at continuing education. As my first job out of university Edward Jones has played an enormous role in my growth from an operations associate to a Sr. Project Coordinator
Corrie Divitt
Sr. Project Coordinator, Solutions-Tools Canada | Client Solutions Group – Mississauga, ON, Canada
Throughout my career Edward Jones has consistently given me the opportunity to develop my abilities and increase my contribution. It’s a place to learn and grow as a person and as a professional. A key part of the culture that I value is to coach and mentor others so that we all get better together.
Justine Reed
Principal, Canada Solutions
When it comes to your
compensation,
we want to be clear.
#1 Your performance drives your compensation – and we won’t limit it with earning caps. Not now, not ever.
#2 Our compensation is competitive and multi-faceted. Commissions and trimester bonuses – based on individual branch and firm profitability – make up the bulk of your variable income. But your total payout may include travel awards and profit sharing. And the opportunity to be rewarded for transitioning client relationships to financial advisors looking to grow.
#3 Our compensation is simple and transparent. We make it easy to understand how you are rewarded and strive to minimize grid changes. You know exactly what to expect and how to impact your results.
Our partnership structure frees you to focus on your clients.
Being a partnership makes us distinctly different from our competitors. More than a structure, it’s a mindset. And it permeates every aspect of our business. From how we work with each other – think collaboration not competition – to our long-term investment philosophy. It’s most at work in our shared focus on doing what’s right for the client. And it’s easy for us to do. Because we have no competing interests. No shareholders clamoring for short-term profits. We can take the long view, because we only answer to our clients. And to ourselves. Our financial advisors find this single-minded focus freeing. A clear mandate for success. And a clear path to get there.
Transitioning your
practice is a difficult
decision.
We’re here to help.
Moving your practice to another firm may be the most stressful decision of your professional life. We understand. And our transition team is here to help. From early days when you are just beginning to consider the opportunity. To that glorious first day of opening your practice. And our support is not one-size-fits-all. We will tailor your transition to you and your practice – with you leading the way. Ensuring a smooth transition for you and your clients. And a solid path forward for next-level growth.
Investing in You
As a valued branch-team member, you will share in the success of your branch – and the firm. Our market competitive compensation program recognizes your individual contributions, promotes a long-term career, contributes to your financial security and promotes the well-being of you and your family.
Edward Jones Due Diligence Events
How will I be compensated? Will my clients be taken care of? Will Edward Jones’ products meet my clients’ sophisticated needs? You have many questions, and we have the answers. Talk with firm leaders who can share their personal stories and insights. Meet with subject matter experts and learn about our technology, marketing, transition support – and how we can help you grow your practice your way.
No experience in finance? Bring your developed skills, we’ll guide you the rest of the way.
Some of our most successful financial advisors come to us from other fields. Our training and development is designed to help you succeed. From helping you pass your licensing exams and training you to understand the complexities of our industry, to arming you with the knowledge and skills to build your practice, we invest in your training and development. Every. Step. Of. The. Way.
Associate Testimonial
I was a high school teacher. When I decided I wanted to make a career change at 36, I looked at all of the skills I brought to the table – planning, problem solving and, most importantly, building relationships. Financial advisor was one of the future in-demand professions, and when I looked at what it took to be a good advisor, it matched my list of strengths.
Andrea Andersen
Financial advisor, Calgary, Alberta
Upcoming Events
Upcoming Events
Upcoming Events
Upcoming Events
Mississauga or even your home.
Opportunities are available in our Canadian headquarters in Mississauga, ON, and we offer flexible work policies which allow some associates to work from home.
Headquarters Events
Occasionally we have recruiting events providing unique opportunities to network with hiring leaders and recruiters. Currently there are no events scheduled – please check back soon.
Connect with us at a virtual or in-person event
Learn how Edward Jones is built differently – and how our unique business model puts you in charge of unleashing your potential. Virtually or in-person, we’ve created several opportunities for you to network and learn more from current Edward Jones financial advisors.
Webinars
Register for one of our “Meet the Edward Jones of Now” webinars. These confidential, 30-minute programs provides insight into our compensation structure, our business model, our training and support, and our client-centric solutions. Ask questions and get answers from Edward Jones financial advisors working in the field today.
Explore Our Webinars
Learn more at a virtual or in-person event
Learn how Edward Jones is built differently – and how our unique business model puts you in charge of unleashing your potential. Virtually or in-person, we’ve created several opportunities for you to network and learn more from current Edward Jones financial advisors.
Webinars
Register for our “Investing In You: The Edward Jones Financial Advisor Opportunity” webinar. This confidential, 30-minute program provides an inside look at what financial advisors do, the ongoing support you’ll be provided, and how your valuable skills can transfer to a career as a financial advisor.
Awards & Recognition
Don’t just listen to us, others are noticing as well.
Best Employer, 2024
Edward Jones has been named one of Canada’s 2024 Best Employers by Mercer.
This certification recognizes employer excellence by evaluating employee opinions in key areas such as Employee Engagement, Agility, Engaging Leadership, and Talent Focus.
2024 World's Most Admired Companies™
2024 Fortune World’s Most Admired Companies list, published Jan. 31, 2024, in partnership with Korn Ferry, data as of November 2023. Compensation provided for using, not obtaining, the rating. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
Other Job Opportunities
*In North America, Edward Jones has over: 800 Financial Advisors in Canada and 16,000 Financial Advisors in the United States.
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