There’s power in partnership.
Your passion. Our purpose. We can make an impact together. Join a team that empowers you to shape the future of client service. Everything we do is focused on helping clients achieve what’s most important to them, all while giving you the opportunity to innovate, collaborate and grow.
What you do every day helps people achieve and protect their financial goals. You’ll have access to cutting-edge tools, continuous learning programs, mentorship from experienced leaders, and a culture that values every voice and idea.
Position Schedule: Full-Time
This job posting is anticipated to remain open for 30 days, from 02-Apr-2026. The posting may close early due to the volume of applicants.Responsibility Summary:
Acting with supervisory responsibility over reviewing, approving, and processing of retirement corrections.
· Requires in-depth understanding of area systems, processes/procedures, reporting requirements, and regulatory guidelines.
· Completing error correction requests timely and accurately.
· Works in collaboration with internal business areas including Advisory, Compliance, Field Supervision, Trading, and Operations while also understanding the impacts to these areas.
· Coach and educate branch teams on correction requests, best practices, and complex client situations.
· Adapts to changing and complex regulatory and reporting requirements in a fast paced environment to ensure corrections are handle accurately.
· Investigate, analyze, and report suspicious activity related to potential violations of laws, regulations (including the USA PATRIOT Act, OFAC, etc.), firm policy or procedure.
· Review account/customer exceptions and take inbound calls from branch associates in order to identify potential concerns, explain policy and remove restrictions.
· Identify concerns and report them to the appropriate parties and take further steps that could include making account closing determinations, restricting accounts, and terminating certain account privileges in order to mitigate risk and prevent losses due to irregular or suspicious activity.
· Perform enhanced due diligence and document results in order to mitigate risk posed by clients and their activities utilizing industry resources and vendor tools.
· Collaborate with and share information with Legal, Compliance, Audit and other internal departments, governmental agencies and law enforcement in order to support confidential investigations and improve the control environment.
· Responsible for initial account/customer investigations from multiple inputs including judgement to escalate to a case, prepare a suspicious activity report (SAR) or escalate potential internal fraud/policy concerns to FSD.
· Act in compliance with existing firm policies and procedures, and assist with development and implementation of new firm policies and procedures, regarding movement of funds and applicable regulations, including the USA PATRIOT and Bank Secrecy Acts.
· Develop test scripts and perform testing on system changes and enhancements to ensure desired results are achieved, system integrity is maintained, detection scenarios produce alerts accurately, and data completeness.
· Review high risk events such as incoming criminal and grand jury subpoenas and analyze related account activity to determine if there is a reportable event.
· Perform monthly supervisory reviews of team members’ work to ensure quality/accuracy and compliance with written supervisory procedures.
· Collaborate with associates in department to ensure exceptions are reviewed timely, including adjusting assignments as necessary.Edward Jones’ compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm’s Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.Qualifications Required in the Job:
· Knowledge of retirement regulation is critical including the application/interpretation of the regulation regarding certain account types (both IRA and qualified plans), asset movements, and deadlines.
· Bachelor’s degree or equivalent work experience, required.
· Two to three years of brokerage or financial services industry or related experience required.
· Must have strong working knowledge of major operations and compliance functions, specifically the movement of funds and securities and related regulations.
· Requires knowledge of managing risks and controls by conducting account and/or customer based research.
· Must be able to demonstrate attention to detail, conduct thorough reviews of account activity, analyze concerns, and resolve problems using seasoned judgment.
· Strong analytical skills – combining information from multiple sources – to conduct investigations, recognize fraudulent or inappropriate activity, interpret results and apply regulations and firm policy to reach independent conclusions.
· Excellent verbal and written communication skills required to collaborate with branch associates, home office associates, and external parties.
· Must be able to make decisions in gray areas where little or no guidance is available.
· Multi-tasking – ability to adapt during times of high volume, prioritize tasks, and work concurrently on multiple efforts.Problem Solving:
· Must be able to apply a risk based approach as decision making is complex, non-routine, and may have a direct impact on the client, financial advisor, and firm.
· Analyze activity and respond to inquiries on escalation issues, including requests from auditors, law enforcement, self-regulatory agencies, or internal groups such as Compliance and Legal.
· Identify data quality issues while working daily exceptions to determine if existing controls are operating appropriately and collaborate to resolve issues.
Decision Making:
· Must be able to make decisions involving a moderate to high degree of risk independently. These decisions are at a level of risk that may be reviewed and scrutinized by internal auditors, external audit, FINRA, SEC, as well as during potential legal proceedings.
· Some decisions may at times be routine, however, the majority of decisions are dependent on a specific set of facts related to the issue in question. Although some guidance may be available through past experiences and/or Edward Jones policies, many decisions are of a more complex, non-routine, nature, and often fall into more of a gray area. Incorrect decisions could result in legal or regulatory issues.
Span of Influence:
· Span of influence is moderate as work performed can directly impact clients, raise compliance issues, and subject the firm to regulatory action or client complaints.
· Scope of position involves monitoring associate and/or client transaction activity, conducting research and investigation of issues, and working in collaboration with leaders and associates in related internal departments/divisions, auditors, regulators, and law enforcement.
· Investigators may research and resolve issues that could impact a Financial Advisor and/or firm policies and procedures, and are reportable to the regulators and government agencies. Risk of non-compliance can extend to regulatory actions and penalties.
· Degree of risk is high. Relaying incorrect decisions or information, or delayed actions, can be dangerous and costly to the client, Financial Advisor, or the firm. Investigators decisions can be questioned during regulatory investigations, arbitrations, or even court cases.
· Key contributor to department projects and objectives.
At Edward Jones, we are building a place where everyone feels like they belong. We’re proud of our associates’ contributions to the firm and the recognitions we have received.Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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Our branch teams – including our BOAs – play a critical role in getting to know and truly understand each client.
Penny Pennington
Managing Partner
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Experience Purpose at Edward Jones
At Edward Jones, we partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. Hear from Bryan Roady, Senior Product Delivery Manager, on the culture at Edward Jones and how he’s supported in his role and division to promote healthier futures.
Career Progression
Career Progression
Career Progression
Career Progression
Career Progression

It’s like professional development in the world’s largest sandbox.
Training, continuing education and mentoring – that’s only the beginning. Our headquarter campuses offer thousands of roles – and as many opportunities – for you to try new skills, get involved on different projects and step up as a leader. You’re in charge of your professional development. We just provide the opportunities.

Extra compensation when you need it most – with no ceiling on how much you can earn.
And we really mean it. There is no ceiling on how much you can earn as we have a work hard and be rewarded philosophy. We also understand that new financial advisors might be more worried about the floor. So we provide a guaranteed salary for your first four years. Did we mention bonuses, commissions, profit sharing and travel awards?
“As hard as I want to work determines how successful my business can be.”
– Mark Audet, CFP Financial Advisor – St. Louis

Your new career comes with support from day one.
At Edward Jones, we support you with resources and training from day one. You’ll be joining a firm that is consistently recognized and awarded for our training. We believe you’ll see our investment in you as one of the best parts of working at Edward Jones. When you join the client team in your local branch, you won’t be on your own.

Come as you are. We will teach you everything you need to know.
Our Branch Office Administrators come from many different career backgrounds. Sales. Marketing. Customer service. Even finance. But they have one thing in common: a desire for a rewarding career that empowers them to make a difference in people’s lives. Your training begins with six months of dedicated onboarding – and is built out with mentoring, learning plans tailored to your needs, and 6,000-plus at the Headquarters making sure you have everything you need to succeed.

Put your talent to the test – Working with the industry’s best.
There’s no better way to flex your skillset than working with the best. And you will find the best here. We aggressively recruit a vast array of top talent that help us innovate. And build the tools and systems that support our goal of being the #1 choice for the serious long-term investor. Our clients’ needs are becoming more complex. They have high expectations for a personalized user experience that puts them in control – so they can feel confident managing their financial lives. You won’t be competing with your colleagues to develop the next breakthrough technology. We are a team. Some say a family. And our collaborative culture permeates every aspect of our firm. Including tech innovation. Everyone is working toward the same goal: to create technology to make it easier for our clients to do business with us. And when any of us succeed, it’s a win for all of us.

Your colleagues will inspire you. And hold you accountable.
Our vast resources, solid reputation and commitment to making a meaningful difference in people’s lives attract next-level talent that creates an inspiring work environment. You won’t just be working alongside some of the industry’s best – you will be collaborating with them. Our relationships with our clients and each other are, in a word, authentic. And we hold ourselves accountable to both. Building products, services and technologies that strip out the complexity for our branch teams – and elevate our client-centric experience.

You can see the future. Because you’re building it.
Our client-first focus comes with a promise: to think like them, not just about them. So much so that we can anticipate their needs before even they do. How? By staying ahead of changing regulations and mitigating risk for over 7 million clients. Developing new tools and technologies. Creating data driven innovative business solutions. And building automation, agility and nimbleness into our workflows. So we can pivot on a dime. Prepared to solve future challenges before they ever arise.
Career Progression
Career Progression

Start here. Grow your career.
Service and Operations are known as places that grow and develop top talent at the firm. When you join our large divisions, you’ll have many opportunities to learn outside of your role. We have specialized focus areas, all waiting for you to expand your knowledge and contribution. Develop your skills. Work in many settings. And move down the path that interests you most. As your skills grow, your leader may recommend you for opportunities in other areas. Selflessly losing top talent – all in the name of your development. And the success of the firm.


Find your niche. We insist.
Investment Products & Strategy is home to many areas of expertise. This works to your advantage. And supports your professional development. Working in research but curious about trusts? Check it out. Hired in banking but a trader at heart? Give it a try. Passionate about finding innovative ways to help clients protect their goals? Your leaders will encourage you to explore. Mentor you. And connect you with other leaders and colleagues who can show you the way. And you and your leader will have meaningful, performance and development discussions throughout the year. Not only at your annual review. So as your interests evolve, your leader can help you find the next opportunity. So you can find your niche.

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The strength in the solutions we create for our branches and clients comes from seamless integration of our tools; this integration requires close collaboration and communication. As I continue to serve Edward Jones in key initiatives, I know that my network of advocates will continue to grow.
Chris Koo
Firm Strategic Enablement Office
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Grow your skills – And find your passion.
Your professional development is our priority. World-class training, mentoring and continuing education – that’s a given. But you can expect so much more. Digital transformation throughout the firm creates a steady stream of opportunities for you to stretch your skills. In different tech areas – and different business areas. We promote collaboration and movement between divisions and departments. And encourage you to understand the business drivers by plugging you into design sprints, research projects and situations where you can see our workflows firsthand. Helping you find your passion, with so many paths to get there.


Bring your skills and experience here. We’ll find a place to put them to work.
Tech? HR? Marketing? Operations? You’ve got the skills. We’ve got the team. We are a large firm with many areas of expertise but each division is small enough for you to make an impact. And you can test the waters in other areas. We encourage it. Learning new skills and gaining leadership experience along the way.
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When it comes to your compensation, we want to be clear.
#1 Your performance drives your compensation – and we won’t limit it with earning caps. Not now, not ever.
#2 Our compensation is competitive and multi-faceted. Commissions and trimester bonuses – based on individual branch and firm profitability – make up the bulk of your variable income. But your total payout may include travel awards and profit sharing. And the opportunity to be rewarded for transitioning client relationships to financial advisors looking to grow.
#3 Our compensation is simple and transparent. We make it easy to understand how you are rewarded and strive to minimize grid changes. You know exactly what to expect and how to impact your results.

Our partnership structure frees you to focus on your clients.
Being a partnership makes us distinctly different from our competitors. More than a structure, it’s a mindset. And it permeates every aspect of our business. From how we work with each other – think collaboration not competition – to our long-term investment philosophy. It’s most at work in our shared focus on doing what’s right for the client. And it’s easy for us to do. Because we have no competing interests. No shareholders clamoring for short-term profits. We can take the long view, because we only answer to our clients. And to ourselves. Our financial advisors find this single-minded focus freeing. A clear mandate for success. And a clear path to get there.


Transitioning your practice is a difficult decision. We’re here to help.
Moving your practice to another firm may be the most stressful decision of your professional life. We understand. And our transition team is here to help. From early days when you are just beginning to consider the opportunity. To that glorious first day of opening your practice. And our support is not one-size-fits-all. We will tailor your transition to you and your practice – with you leading the way. Ensuring a smooth transition for you and your clients. And a solid path forward for next-level growth.

Investing in You
As a valued branch-team member, you will share in the success of your branch – and the firm. Our market competitive compensation program recognizes your individual contributions, promotes a long-term career, contributes to your financial security and promotes the well-being of you and your family.

Investing in You
As a valued branch team member, you will share in the success of your branch – and the firm. Our market competitive compensation program recognizes your individual contributions, promotes a long-term career, contributes to your financial security and supports the well-being of you and your family.






















